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Typical Uses

“Retail & Restaurants”

Collect on-the-spot feedback

Signage on doors, windows, tabletops and register receipts asks your customers to share their opinion via text, voice, or tweet from their mobile phone. Get feedback from customers about their experience in their own voice, whether they have bought something from you or not. QR-savvy customers enjoy using the built-in QR capability to provide feedback via mobile-web.

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It's automatic...

When an unhappy customer texts or calls your Loyalmobs, it instantly alerts your manager on duty and/or your customer service staff, via text or email or both. The alert provides the customer's message and contact information so your staff can nip the problem in the bud. Your staff can use Loyalmobs to relay a personal text message reply to the customer (protecting staff's cell phone numbers and the customer's privacy). You can also use Loyalmobs to place a voice call to the customer. Either way, customers appreciate your immediate response to their concerns.

Loyalmobs can automatically thank happy customers for a good review, ask them "The Ultimate Question" to gather customer loyalty data, and also send them a link to your referral page (perhaps including a coupon link, or a couponless-coupon code, as a reward or incentive. This referral page makes it easy for the customer to promote you through their social networks, "like" your Facebook page with a single click, tweet about you, or post a review directly to your company's page on the review site that is most relevant to you.

With Loyalmobs's data reporting capability, you can compare customer ratings and results between stores or between shifts, day-to-day, week-to-week, or month-to-month. You can use this data to identify best practices, over- and under-performers, and drive positive change throughout your organization. This will help you improve customer satisfaction, create great customer experiences, and ultimately improve the revenue and profitability of your business.

Loyalmobs automatically builds a website
for you on AgentsPeopleLove.com
See real example

“Trusted Professionals”

Automatically publish text and voice testimonials (and your own Blog) to your webpages

Simply send an email to your client list asking them to text or phone your Loyalmobs with a review of the service you provided. The response rates are amazingly high, positive reviews can automatically flow through to your existing web page. And more importantly, by also asking happy clients how likely they are to refer friends to you, you remind them how important referrals are to your business.

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A real estate agent in Washington state received a 25% response rate to his "how did I do?" email, many of which were very compelling voice testimonials on his website that are now among his more effective marketing tools. Using Loyalmobs's simple, built-in 'remote embed' feature, his positive reviews automatically flow to his webpage. If he gets a negative review (hasn't yet) he'll be instantly alerted so he can quickly find out how the issue can be remedied.

An agent in California received over 50 glowing testimonials within a week... more than from his other sources combined.

In both cases, the agents activated their FREE website on AgentsPeopleLove.com (powered by Loyalmobs) to establish yet another web presence at no extra cost, and take advantage of Loyalmobs's built-in blog-from-your-cell-phone feature to keep their website fresh with new information.

For more information specific to real estate agents and other trusted professionals, including the free zero-work website on AgentsPeopleLove.com, contact Loyalmobs at (650) 440-7722.

“After service or delivery”

Use outbound calling to measure satisfaction after each service call

Your Loyalmobs can phone customers to measure satisfaction immediately after each service call or delivery. It only takes about 1 minute to ask customers to press a number to rate their experience, then record their audio comment. You can initiate calls manually or from your existing CRM system using web services. Customer feedback can flow back into your CRM system via web services.

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When an unhappy customer answers with a negative review, it instantly alerts your manager on duty and/or your customer service staff, via text or email or both. The alert provides the customer's message and contact information so your staff can nip the problem in the bud, often while your personnel are still in the customer's vicinity. Your staff can use Loyalmobs to relay a personal text message reply to the customer (protecting staff's cell phone numbers and the customer's privacy). You can also use Loyalmobs to place a voice call to the customer. Either way, customers appreciate your immediate response to their concerns.

Loyalmobs can automatically thank happy customers for a good review, ask them "The Ultimate Question" to gather customer loyalty data, and also send them a link to your referral page (perhaps including a coupon link, or a couponless-coupon code, as a reward or incentive. This referral page makes it easy for the customer to promote you through their social networks, "like" your Facebook page with a single click, tweet about you, or post a review directly to your company's page on the review site that is most relevant to you.

With Loyalmobs's data reporting capability, you can compare customer ratings and results between locations or between personnel, day-to-day, week-to-week, or month-to-month. You can use this data to identify best practices, over- and under-performers, and drive positive change throughout your organization. This will help you improve customer satisfaction, create great customer experiences, and ultimately improve the revenue and profitability of your business.

“Locating products”

Helps in-store customers find what they are looking for

Signage on each shelf, aisle, or elsewhere invites customers to text your Loyalmobs number with what they are looking for. Your Loyalmobs instantly replies with the item's location and other information that you have provided. Unsuccessful lookups trigger an alert to store staff, who can then follow up directly with the customer. Customers can also use the "CallMe" feature to ask for live assistance. Analysis of "missed opportunities" drives future stocking plans.

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When a customer texts a product name to your Loyalmobs that isn't in your data file, it instantly alerts your manager on duty and/or your customer service staff, via text or email or both. The alert provides the product the customer is looking for and their contact information so your staff can assist the customer, and cross-sell or up-sell an alternative product as appropriate. You can also use Loyalmobs to place a voice call to the customer who has asked for general assistance. Either way, customers appreciate your immediate response to their concerns and you have the opportunity to turn a browser into a buyer.

You can upload as many product names or categories as you would like, along with additional information such as product location, inventory levels, pricing, etc., and update them as often as you would like. Existing data can be exported from databases or Excel spreadsheets and uploaded to Loyalmobs as CSV format files via any web browser.

With Loyalmobs's data reporting capability, you can look at trends in customer requests and use this to identify opportunities to better merchandize products or add new products to your inventory. This will help you increase customer satisfaction, create great customer experiences, and improve the revenue and profitability of your business.

This is potentially a game changer for retail. The ability to quickly gather lots of customer reviews provides an early-warning system to deal with unhappy customers before they leave the store, and Loyalmobs can also amplify positive customer reviews to multiple social networks. The back-end multi-store trend analysis combined with the built-in text-message marketing database and incentive system are significant additional capabilities."

Tony Oliver, Chief Operating Officer
50+ unit footwear and apparel retailer in Southern California

Call for a Live Demo!

  • We'd enjoy having the opportunity to demonstrate to you how Loyalmobs's many game changing features can help you measure and improve your customer satisfaction and add a little more “buzz” to your online reputation. Call us at (650) 440-7722 or email us at Sales@buzzbeeper.com